There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you will always find no matter which company you choose is a support ticket system. This is the easiest form of communication for several reasons. In case no technical support staff representative is available at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will invariably be received. Also, you can copy ‘n’ paste large bits of info without having to worry about typographical mistakes, and if a given problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in the same location, so each party can always see the comments provided by the other one. The negative side of using tickets to touch base with your hosting company is that they’re often separate from the hosting platform, so if you need to supply info or to adhere to instructions, you will have to use no less than two different accounts and this number might rise in case you wish to administer a couple of domain names. Furthermore, many hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Website Hosting

In contrast to what you may find with lots of other web hosting providers, the trouble ticket system that we’re using with our shared website hosting is an integral part of the Hepsia Control Panel, which is included with all accounts. You will not need to memorize several usernames and passwords, as you will be able to manage your tickets and the hosting account itself in one single place. So, in case you’ve got a question or run into a difficulty, you can get in touch with our technical support staff representatives instantaneously. Our ticketing system comes with a smart search mechanism. This suggests that even in case you have submitted a lot of tickets over the years, you’ll be able to track down the one that you want in no time. In addition, you can read knowledge base guides to solving commonly encountered difficulties.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything in one single location, which is the reason why we’ve incorporated a support ticket system into the custom-created Hepsia Control Panel, which is available with every single semi-dedicated server account. This will permit you to manage the correspondence with our customer support staff together with your storage space, which means that you will not need to remember additional log-on credentials for a different admin console. You will be able to post a new ticket or to track down the status of an old one with no more than a couple of mouse clicks while you are browsing the files hosted in your account. Besides, you can look through older tickets using a smart search functionality or take a look at relevant knowledgebase articles, which include solutions to commonly faced predicaments. The inbuilt ticketing system is closely monitored 24/7/365 with the maximum ticket response time being just sixty minutes, so there’ll always be somebody to help you out.