Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • We offer a 1–hour response time guarantee for each trouble ticket or e–mail that you send to the support staff. We’ll quickly reply to all common questions and forward right away the matter to our sysadmins if additional assistance is required. If you order the Managed Servers package, we’ll execute any of the included server administration services at a time that has been agreed upon in advance.

  • Top quality support service

  • A Top–Quality Help Desk Support Service

  • We will be online for you twenty–four–seven to respond to any queries that you may have pertaining to our Site Control Panel or any of the apps that we have installed for your convenience on the dedicated hosting server. In case you also require support with server admin procedures, take advantage of our Managed Servers package, which includes backup hard disk space, OS updates every week, server monitoring and restarting services, as well as troubleshooting and installation services.

  • Intuitive help center

  • An Intuitive Help Area

  • Every dedicated web hosting plan is fitted out with our cost–free Site Control Panel, which offers an elaborate knowledge base plus a selection of how–to video tutorials. Whenever you require help working with the Site Control Panel, just click the Help or Videos buttons in the top right corner.