If you've ever had a shared website hosting account before or you've dealt with any other type of online service, you are probably aware from your personal experience that for many things it's better to consult with a live person on the telephone rather than exchange tickets or e-mail messages. If you'd like to find out more about a particular service before you decide to buy it or in case something small should be made, for instance, it is really easier and quicker to do it live. When you can contact representatives by phone, it is also very likely that you are working with an actual web hosting provider, not just a reseller. The type of support that you will get on the phone differs between different providers - from general matters to dedicated technical support. Generally most providers offer pre-sales assistance and 1st level telephone support, while more complicated tech matters are handled via email or tickets.

Phone Support in Shared Website Hosting

We believe that the option to talk with a live consultant is very important, that's why we have 3 support lines worldwide (UK, USA and Australia) and you'll be able to get in touch with us on the phone for fourteen hours every day. If you consider purchasing one of our shared website hosting, for example, you will be able to call us and find out more about our solutions before you order so as to ensure that we cover all the system requirements for your web sites. After the purchase, you can get in touch with us about all the sales and / or billing difficulties you may have, or get any kind of general or basic tech information that you need. We've tried to find the balance between phone and ticket support, so for solely technical matters you have to use the ticketing system, which will help you keep track of the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we provide include real-time phone support for 14 hours daily. In case you wonder which plan is suitable for your websites, you would like to find out more about the package's specs or you're looking for any other info on our solutions, you're able to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our customer support agents will help you. If you already have an account, you are able to get in touch with us about general and sales matters, although we're often able to help with a variety of technical issues as well. For entirely tech issues you should take advantage of our built-in ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option if your trouble can take extra time to be taken care of or it has to be escalated to our sysadmins.