In case you have a website, a problem might always appear and it does not automatically have to be associated with the hosting service. For instance, something could go wrong when you update a software application or some vital data may be edited or erased unintendedly. No matter what the nature of the problem might be, you will have to get in touch with the client service team and ask them to recover a backup or to help you resolve the problem that you are having. How quickly they’ll do this will determine the time that your sites will be unavailable. For some websites like community websites or online shopping portals, a repetitive inaccessibility often means lost customers and money. That being said, it’s of primary importance that you use the services of a company that provides not only a very good tech support service, but also a quick one.

One-Hour Response Guarantee in Shared Website Hosting

In case you are using any of our shared website hosting and you have an inquiry or bump into some difficulty, you can get in touch with us 24x7 by submitting a technical support ticket or by writing an email and we will make sure that you obtain a response within the hour. In case the issue can be sorted out, we’ll do it before we respond to you, whilst in case there’s something that you have to do on your end, we’ll give you all the required details – what possible solutions to try, what settings to check, and so on. Normally, you will receive a reply within no more than half an hour, which suggests that waiting around for hours and hours or even for more than 1 day to get assistance is something inconceivable. Our 60-minute response time guarantee is valid for any query that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

As we understand just how essential it is to obtain prompt help, we guarantee that you will never need to wait for more than sixty minutes to get an answer to any trouble ticket that you open from your semi-dedicated server CP. As a matter of fact, you will seldom have to wait for more than 20-30 minutes and this applies to any question regardless of what its nature is – billing, general or technical. What is more, our tech and customer support staff will be at your disposal 24 hours a day, which is why even if you submit a ticket during holidays, you will invariably receive a lightning-fast response, which will include the answer to a question, the solution to a predicament or the info required to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever have to spend a whole day waiting around for an answer like you would with many other companies.