Being able to communicate with your shared website hosting company if you have any sort of questions or experience any difficulties is important and how quickly they'll reply and take action is often crucial, particularly if your web site is business-oriented, as longer downtime could mean losing potential clients. The support solutions are one way to identify genuine suppliers from resellers. The latter typically answer just to email messages or support tickets and you will need to wait for a whole day or longer in order to get a reply. When your problem involves several responses, you'll end up losing several days so as to have a simple problem resolved. Using a legitimate and reputable hosting company, you will be in a position to get in touch with the support team at any time and get a timely reply no matter what the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Website Hosting

Our shared website hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our services before you make an order or you're an existing client and you have a question or some problem, you are able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several telephone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; emails as well as support tickets for more complex issues or any matters which need more time to research and fix. Unlike many other web hosting service providers, our trouble tickets have a warranted max response time of only 1 hour, which means that whatever the problem is, it will be resolved in a timely manner and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated hosting plans that we offer include 24/7 customer and technical support, therefore no matter what problem you experience, you'll be able to get in touch with us and we'll give you a hand at once. The guaranteed response time for each email message or ticket that you open through your Hepsia website hosting Control Panel is only one hour; typically the reply time rarely exceeds twenty minutes. Furthermore, we have phone support with a couple of local numbers around the world as well as a live chat, which means that you will be able to get in touch with us and receive more info about our solutions even if you do not have an account yet. We're able to help you with any kind of question or a problem you have - payment methods, package specifications, e-mail configuration, website hosting account settings, etcetera. If you employ our services, you will not ever encounter a scenario where you have to wait for a couple of days to get a problem resolved like you will have to do with many other companies.

24/7 Customer Support in VPS Servers

With our Linux VPS servers, you'll never need to wait for more than 1 hour in order to receive assistance for any problem that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all the tickets which you open via your billing Control Panel or e-mail messages that you send to our tech support team. Furthermore, we have local telephone numbers in a couple of countries around the world and a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 via the numerous methods of communication, so no matter what your question or problem is, there'll always be someone to assist you quickly. In case you need help with third-party software, that you cannot deploy or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we provide for all VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to get quick support in general, let alone when you run a whole server, that's why each dedicated server that we provide comes with 24/7 support with 1-hour response time warranty whatever the problem. This service is absolutely free for all problems with your server or the software that was installed from our administrators through the setup, therefore you'll be able to contact us as many times as you need, even during holidays. You could either open a trouble ticket from the billing area or you can send an e-mail message, and the actual reply time for either of these rarely exceeds 30 mins since we have admins available 24x7. In case you require general information about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you can employ our live chat service and consult with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you will be able to include to your server package from the billing Control Panel.